Job Overview
At Stacked Sports LLC, we are the leading company in external communication management. Our analytics and communication software services are specifically designed to help athletic departments and teams build more authentic, personalized relationships with recruits, donors, season ticket holders, etc. while saving them hundreds of hours in the process. We are hiring an experienced Customer Success Manager to help us keep growing. If you’re dedicated and ambitious, Stacked Sports is an excellent place to grow your career. Don’t hesitate to apply.
Responsibilities for Customer Success Manager
- Work with customers to establish clear goals and milestones for success
- Assist customers as needed with setting up and navigating Stacked Sports software or software associated with their service
- Seek to promote the value of the product and upsell services while collaborating with Sales Team in the renewal process for customers
- Create training courses and educational materials for Stacked Sports software that can be readily distributed to customers via weekly emails or drip campaigns
- Review customer complaints and concerns and seek to improve all aspects of the customer experience
- Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
- Maintain a detailed understanding of Stacked Sports products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Qualifications for Customer Success Manager
- 2+ years of experience in customer service, customer success, or marketing position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required as they relate for the use of Stacked Sports software
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Click here to apply!